Basic Life Support Full - Health Care Provider (BCLS-HCP) Level C certificate holder

- Completed August 2020

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Nonviolent Crisis Intervention Training Certificate

• Skills to deescalate situations, promoting safety and preventing difficult behaviour

- Completed November 2019; full day interactive workshop

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Person-Centered Practice using HealthChange Methodology

• Guides providers to embed self-management support into every interaction

• Promotes health literacy, shared decision making and behaviour change

• Skills to identify a person's readiness, importance, confidence and knowledge to engage in action

- Completed April 2019; interactive workshop

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Indigenous Awareness and Sensitivity - Our People, Our Culture, Our Wellness

• Review information about Alberta's Indigenous communities and populations

• Understand the differences between the Western Medical Model and the Traditional Model of health and well-being

- Completed January 2019; online courses

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Indigenous Peoples in Alberta: Introduction 

• Increase awareness of Alberta's Indigenous population, history, and cultural diversity. Review the social determinants of health and strategies to deliver culturally competent care

- Completed January 2019; online course

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Diversity and Cultural Competency in the Workplace

• Explore strategies, tools, and techniques for identifying, managing, and reducing bias in our interactions with each other

• Analyze impact of culture on communication, health, provider-patient relationships, and conflict resolution

- Completed June 2018; full day interactive workshop 

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Continuing Care: Edmonton - McMaster Alberta Health Services Case Management Level 2 & 3

• Develop awareness of case management and understanding of the benefits that case management contributes to improving client outcomes through system integration

  • Level 2 Topics: Personal & Professional Accountability, Systems Thinking, Facilitating Creative Thinking, Communicating, and Building Relationships

  • Level 3 Topics: Interprofessional and Interorganizational Collaboration at the Systems Level

- Completed May/June 2018; 3.5 day interactive workshop

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Continuing Care Edmonton - McMaster Alberta Health Services Case Management Level 1

• Increase knowledge of person-centered case management to facilitate a supportive working role supporting individuals in identifying strengths, promoting health, and removing barriers to program and system integration

- Completed October 2015; full day interactive educational workshop 

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Choices and Changes Workshop

• Learn and practice strategies to help support clients in managing and facilitating health behaviour change

• Motivational interviewing skills to develop rapport and increase likelihood of change

- Completed June 2016; full day interactive workshop 

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Alberta Health Services Improvement Way Fundamentals

• Develop and practice problem solving skills to collaborate on improvement projects;

- Completed June 2016; full day interactive workshop

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